FAQ

FAQ 

  1. How long does it take for production?

It will take us a minimum of 4-5 weeks production time and 5-7 days for shipping. Because we make one of a-kind pieces, we sew every order in house and require time to shop for the fabric, embroider our logos and sew our designs. 

  1. How can I customize my pants?

  • If you wish to embroider your own custom logo and design to our pants, we charge a flat fee of $50. This is a onetime charge only. Any further orders in the future using your custom logo will be free of charge.
  • Any special request to change our pattern or sizing will be subject to a flat fee of $50. This is a one-time charge only. Any further orders using your custom pattern and sizing will be free of charge.

PLEASE SEND A MESSAGE TO OUR INSTAGRAM DMs, OUR CUSTOMER SERVICE WILL TAKE YOUR ORDERS FOR CUSTOMIZATION. 

  1. How much is shipping and how long will it take ?

Shipping cost varies in cost depending on your country and the number of items you ordered (weight). It ranges between 35USD to 50USD. It takes 5-7 Business days for shipping time. 

  1. I would like to Order WHOLESALE from you. How can i place a wholesale order? 

Please visit our wholesale link here. Or you may email us at E:televisistarcatalog@gmail.com

  1. Where do you sell your products? What other stores cary TelevisiStar Catalog ?

We only sell via our online store www.televisistarcatalog.com. We do not have any physical store fronts yet.

       6. Do you do free returns and refunds on any purchases?

No. We do not issue any free returns or refunds. We ONLY issue refunds due to faulty production on our end. We only allow exchanges due to damage goods, sewing mistakes or any other reason that is the fault of our production team.  Please see furthur information on our SHIPPING AND RETURN POLICY 

       7. How do i contact Televisistar? 

    Please visit our CONTACT US PAGE 

 

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