Refund policy

 

RETURN POLICY :

All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. We do not accept any returns due to custom duties, foreign taxes or other fees which may be enforced by the importing country.

We have been informed that the countries listed below are charging higher taxes, import/tariff duties and/or handling fees for values over $25- $40.

  1. USA
  2. France
  3. Portugal
  4. Barcelona - (Spain)
  5. Brazil
  6. Austria
  7. Canada
  8. UK


We apologize in advance for the inconvenience of these extra fees.
Unfortunately these fees are implemented by government as per individual policies and regulations which are out of the control of our company.

Thank you for your understanding on this matter.

 

We do not accept any refunds.

We only allow exchanges due to damage goods, sewing mistakes or any other reason that is the fault of our production team.   

REFUNDS ARE ONLY GIVEN ON FAULTY PRODUCTS

We do not give any store credit.

Should you wish to return your purchase because of faulty production, please follow the instructions below:

All returns must be postmarked within fourteen (14) days of delivery to receive full refund. Items not returned within 14 days of delivery will not be accepted.

Items must be returned in their original packaging with the swing tags attached.

Item/s must not have been worn, washed or altered in any way.

Returns will be processed within 48 hours of receipt although it may take a little longer during busy periods.

How do I organise a return? 
Simply email Televisistarcatalog@gmail.com and DM our Instagram. We will help you go from there.

Where do I send my return to? 
Will provide you with the complete postal address to you via email correspondence. 

Are returns free? 
If you are returning a faulty item due to a production mistake on our part, there will be no charge on your end for any returns and shipping returns.

LOST RETURNS 

Incase you are returning a TELEVISISTAR garment to us, it is your responsibility to make sure the parcel makes it safely back to Bali, to the correct return address. Incase the garment is lost during the mailing process, YOU will be charged the cost of the garment. Due to this policy we always advice customers to send back our TELEVISISTAR garments using a registered mailing service, in order to track the whereabouts of our pieces. 

**We ALWAYS ship using express registered mail to insure your garment will make it to you safely. We would appreciate the same treatment if you choose to send back a TELEVISISTAR garment back to us**. 

ORDERING INFORMATION 
For all online customer service and product enquiries, please email televisistarcatalog@gmail.com